Groove logo

Integrate Groove with Retently NPS using Zapier

Sync NPS scores with Groove and trigger NPS surveys from Groove with Retently NPS. With Retently NPS & Groove Integration, you can: send an NPS survey or add contact in Retently when an agent replies to a ticket or changes the state of a ticket to \opened\" when an NPS score is received."""

START FREE TRIAL

About Groove

Groove extends CRM and turns it into system that actually serves its users. Using Groove reveals how sales activities relate to business results. Our breakthrough activity tracking technology silently picks up hard facts and gives sales manager unpreced...

Helpdesk illustration
Groove logo

retently nps to Groove

Groove logo

Groove to retently nps

1

Agent Replied

Send an NPS survey or add contact in Retently when an agent replies to a ticket.

2

Ticket State Changed

Send an NPS survey or add contact in Retently when a ticket's state is changed.

3

Ticket Closed

Send an NPS survey or add contact in Retently when a ticket is closed.

4

Ticket Opened

Send an NPS survey or add contact in Retently when a ticket is opened.

5

Ticket Moved

Send an NPS survey or add contact in Retently when a ticket is moved to a different mailbox.

6

Customer Added

Send an NPS survey or add contact in Retently when a customer is created.

7

Ticket Deleted

Send an NPS survey or add contact in Retently when a ticket is deleted.

8

Agent Invited

Send an NPS survey or add contact in Retently when an agent is created.

9

Note Added

Send an NPS survey or add contact in Retently when a note is added to a ticket.

10

Customer Replied

Send an NPS survey or add contact in Retently when a customer replies to a ticket.

11

Ticket Started

Send an NPS survey or add contact in Retently when a new ticket is created.

12

Ticket Tagged

Send an NPS survey or add contact in Retently when a ticket is tagged.

13

Ticket Priority Changed

Send an NPS survey or add contact in Retently when a ticket's priority is changed.

14

Ticket Assigned

Send an NPS survey or add contact in Retently when a ticket is assigned.

1

Reopen Ticket

Changes the state of a ticket to opened when an NPS score is received.

2

Change Assigned Agent

Assigns an agent to a ticket when an NPS score is received.

3

Close Ticket

Changes the state of a ticket to closed when an NPS score is received.

4

Add Note

Adds a private note to an existing ticket when an NPS score is received.

5

Create New Ticket

Starts a new ticket for your customer when an NPS score is received.

6

Change Ticket State

Changes the state of a ticket, e.g. from opened to closed when an NPS score is received.

Groove logo

Groove to retently nps

1

Agent Replied

Send an NPS survey or add contact in Retently when an agent replies to a ticket.

2

Ticket State Changed

Send an NPS survey or add contact in Retently when a ticket's state is changed.

3

Ticket Closed

Send an NPS survey or add contact in Retently when a ticket is closed.

4

Ticket Opened

Send an NPS survey or add contact in Retently when a ticket is opened.

5

Ticket Moved

Send an NPS survey or add contact in Retently when a ticket is moved to a different mailbox.

6

Customer Added

Send an NPS survey or add contact in Retently when a customer is created.

7

Ticket Deleted

Send an NPS survey or add contact in Retently when a ticket is deleted.

8

Agent Invited

Send an NPS survey or add contact in Retently when an agent is created.

9

Note Added

Send an NPS survey or add contact in Retently when a note is added to a ticket.

10

Customer Replied

Send an NPS survey or add contact in Retently when a customer replies to a ticket.

11

Ticket Started

Send an NPS survey or add contact in Retently when a new ticket is created.

12

Ticket Tagged

Send an NPS survey or add contact in Retently when a ticket is tagged.

13

Ticket Priority Changed

Send an NPS survey or add contact in Retently when a ticket's priority is changed.

14

Ticket Assigned

Send an NPS survey or add contact in Retently when a ticket is assigned.

Groove logo

retently nps to Groove

1

Reopen Ticket

Changes the state of a ticket to opened when an NPS score is received.

2

Change Assigned Agent

Assigns an agent to a ticket when an NPS score is received.

3

Close Ticket

Changes the state of a ticket to closed when an NPS score is received.

4

Add Note

Adds a private note to an existing ticket when an NPS score is received.

5

Create New Ticket

Starts a new ticket for your customer when an NPS score is received.

6

Change Ticket State

Changes the state of a ticket, e.g. from opened to closed when an NPS score is received.

Popular Zaps

Send Retently email NPS surveys to customers after tickets are closed in Groove

use this zap

Sign up for a free Zapier account, or choose a premium subscription starting from $25 per month.

get started
Use API

Use Retently API to integrate with your web application

Our API allows you to connect Retently to your web application or an on-premise software. The API gives you the possibility to build custom integrations, workflows and scenarios using Retently OAuth.

  • List your customers from Retently
  • Get latest customer score
  • Get latest customer feedback
  • Create and update customers in Retently
  • Send transactional NPS surveys
CHECK API DOCUMENTATION