Integrate Groove with Retently

Trigger NPS/CSAT surveys after support ticket resolution to gather feedback on customer service, sync customer support interactions and profiles with Retently to enhance customer experience management, and use survey responses to improve support processes.

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About Groove

Groove is a helpdesk tool designed for SaaS and eCommerce businesses to manage customer support efficiently. It allows for interaction tracking, ticket management, and collaboration among support agents.

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Groove to Retently

1

Agent Invited

Triggers when an agent is created.
2

Customer Added

Triggers when a customer is created.
3

Note Added

Triggers when a note is added to a ticket.
4

Ticket Closed

Triggers when a ticket is closed.
5

Ticket Moved

Triggers when a ticket is moved to a different mailbox.
6

Ticket Priority Changed

Triggers when a ticket's priority is changed.
7

Ticket State Changed

Triggers when a ticket's state is changed.
8

Agent Replied

Triggers when an agent replies to a ticket.
9

Customer Replied

Triggers when a customer replies to a ticket.
10

Ticket Assigned

Triggers when a ticket is assigned.
11

Ticket Deleted

Triggers when a ticket is deleted.
12

Ticket Opened

Triggers when a ticket is opened.
13

Ticket Started

Triggers when a new ticket is created.
14

Ticket Tagged

Triggers when a ticket is tagged.
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Retently to Groove

1

Add Note

Adds a private note to an existing ticket.
2

Close Ticket

Changes the state of a ticket to "closed".
3

Reopen Ticket

Changes the state of a ticket to "opened".
4

Change Assigned Agent

Assigns an agent to a ticket.
5

Create New Ticket

Starts a new ticket for your customer.
6

Change Ticket State

Changes the state of a ticket, e.g., from "opened" to "closed".

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