Integrate Deflection with Retently

Trigger NPS/CSAT surveys when a subscription is canceled or a refund is processed to understand customer dissatisfaction. Sync new customer profiles created in Deflection with Retently to maintain up-to-date customer data for targeted feedback collection.

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About Deflection

Triggers events related to subscription management, including cancellations and refunds, and customer creation. Monitors email sending requests.

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Deflection to Retently

1

New Subscription Cancelled

Triggers when a customer requests cancellation.
2

New Refund Requested

Triggers when a customer requests a refund.
3

New Customer Created

Triggers when a new customer is created.
4

New Email Sent

Triggers when there is a request to send an email.
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Retently to Deflection

We don't have any triggers yet for Deflection, but we're working on it!

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