Integrate RingCentral with Retently

Trigger NPS/CSAT surveys after customer support calls or video meetings, sync customer contact details and communication preferences, and use feedback scores to improve communication strategies and customer service quality.

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About RingCentral

RingCentral provides a cloud-based communication system for businesses. It offers voice, SMS, video, fax, and collaboration services across various platforms. Users can manage devices and services through an administrative interface.

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RingCentral to Retently

1

New Call Log Record

Triggers when there is a new call log record.
2

Do Not Disturb (DND) Presence Updated

Triggers when a user wants to change the Do Not Disturb (DND) presence status.
3

New Call Recording

Triggers when a call has been recorded.
4

New SMS/MMS Sent

Triggers when there is a new SMS/MMS sent.
5

RingSense Processed Recording

Triggers when RingSense generates a transcript, summary, and insights from a recording.
6

Call Ended

Triggers when a call has been ended.
7

Missed Call

Triggers when there is a new missed call.
8

New SMS/MMS Received

Triggers when there is a new SMS/MMS received.
9

New Voicemail

Triggers when there is a new incoming voicemail.
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Retently to RingCentral

1

Create Video Meeting

Creates an instant video meeting.
2

Generate Ringout Call

Generates a 2-legged RingOut call based on specified from and to numbers.
3

Send SMS/MMS

Sends an SMS/MMS message.
4

API Request (Beta)

Makes a raw HTTP request that includes this integration's authentication.
5

Create Contact

Creates a new external contact in the personal address book.
6

Find Contact

Finds an external contact in the personal address book by phone number.
7

Send Fax

Sends a fax.
8

Update Contact

Updates an external contact in the personal address book.

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