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Integrate RingCentral with Retently NPS

Sync NPS scores with RingCentral and trigger NPS surveys from RingCentral with Retently NPS. With Retently NPS & RingCentral Integration, you can: send an NPS survey or add contact in Retently when a call has been ended or sends a fax when an NPS score is received.

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About RingCentral

A leader in Gartner's 2016 Magic Quadrant for Unified Communications as a Service (UCaaS) Worldwide for a second consecutive year.

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RingCentral to Retently NPS

1

Call Ended

Send an NPS survey or add contact in Retently when a call has been ended.
2

New Call Recording

Send an NPS survey or add contact in Retently when a call has been recorded.
3

New Voicemail

Send an NPS survey or add contact in Retently when there is a new incoming voicemail.
4

Missed Call

Send an NPS survey or add contact in Retently when there is a new missed call.
5

New SMS

Send an NPS survey or add contact in Retently when there is a new SMS sent or received.
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Retently NPS to RingCentral

1

Send Fax

Sends a fax when an NPS score is received.
2

Send SMS

Sends a SMS message when an NPS score is received.
3

Generate Ringout Call

Starts a 2-legged RingOutCall based on specified from and to numbers when an NPS score is received.

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Retently API

Use API to create custom integrations

The API allows you to connect Retently to your own application or create custom integrations and automation playbooks.

  • Fetch your customers from Retently Fetch your customers from Retently
  • Get the NPS, CSAT, CES scores Get the NPS, CSAT, CES scores
  • Receive the latest customer feedback Receive the latest customer feedback
  • Create and update customers in Retently Create and update customers in Retently
  • Unsubscribe customers in Retently Unsubscribe customers in Retently
  • Send transactional surveys Send transactional surveys
Check API documentation

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