Integrate CommunityForce with Retently

Trigger NPS/CSAT surveys after application submissions or award notifications, sync applicant profiles with Retently to maintain updated customer data, and use survey feedback to improve the application process and customer satisfaction.

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About CommunityForce

CommunityForce provides solutions for application management, allowing users to submit applications, receive notifications, and manage awards through various interactions.

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CommunityForce to Retently

1

Decline Award

Triggers when the applicant declines the award.
2

Forgot Password

Triggers when a user clicks on the Forgot Password button on the login screen.
3

Nominate Section

Triggers when an applicant nominates a section.
4

Release Section

Triggers when the admin user releases a section(s) for an applicant.
5

Application Submit

Triggers when a new application is submitted.
6

New Registration

Triggers when a new user registers.
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Retently to CommunityForce

1

Applicant and Agency Referrals Notification to the Applicant

Sends a referral invitation email to the applicant inviting them to apply.
2

Application Invitation Notifications to the Applicant

Sends an email to the applicant notifying them that they can apply as soon as they are assigned to the application.
3

Review Submit Notification to Application Contact

Sends an email notification to the application contact person whenever a reviewer submits their review for an applicant's application.
4

SMS Notification

Sends an SMS notification when a new application or award is submitted.
5

Dummy

Identifies dummy users for testing and monitoring integrations.
6

Notify Donor

Allows the admin to send a thank you letter to the appropriate donor for the fund awarded to the applicant(s).
7

Reviewer Assignment

Notifies the reviewers that they have applicants waiting to be reviewed after assignments are made by the admin.

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