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Navigating Discount Seasons Without Compromising Experience

Discount seasons are like retail’s Super Bowl: shoppers blitz every chan...

Christina Sol May 16, 2025 12 min read
Navigating Discount Seasons Without Compromising Experience
Turning Ecommerce Refund Experience Into Future Sales

Turning Ecommerce Refund Experience Into Future Sales

Christina Sol May 8, 2025 9 min read
Why Ecommerce AI-assistants Fail to Delight: Lessons from CSAT Feedback

Why Ecommerce AI-assistants Fail to Delight: Lessons from CSAT Feedback

Christina Sol May 5, 2025 11 min read

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From Popup Fatigue to Preference Centers: How to Respect Customer Experience

From Popup Fatigue to Preference Centers: How to Respect Customer Experience

Christina Sol Apr 24, 2025 8 min
Is “Fast” Still a Differentiator? Redefining Speed in Ecommerce Delivery Experience

Is “Fast” Still a Differentiator? Redefining Speed in Ecommerce Delivery Experience

Christina Sol Apr 18, 2025 12 min
CX Reports That Get Noticed: How to Create Actionable Insights for Stakeholders

CX Reports That Get Noticed: How to Create Actionable Insights for Stakeholders

Christina Sol Mar 17, 2025 24 min
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Managing Customer Experience Like a Pro: Inside a CX Manager’s Daily Workflow

Managing Customer Experience Like a Pro: Inside a CX Manager’s Daily Workflow

Christina Sol Mar 11, 2025 17 min
An In-Depth Comparison of Product Reviews and NPS Surveys

An In-Depth Comparison of Product Reviews and NPS Surveys

Alex Bitca Feb 7, 2025 12 min
TikTok SEO for Ecommerce Brands: Unlocking Organic Growth

TikTok SEO for Ecommerce Brands: Unlocking Organic Growth

Christina Sol Jan 28, 2025 17 min