Integrate Verint Community with Retently

Trigger NPS/CSAT surveys after significant community interactions, such as forum posts or blog contributions, to gather feedback on user engagement. Sync user profiles between Verint Community and Retently to maintain up-to-date customer data and improve personalized communication strategies.

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RetentlyVerint Community logo

About Verint Community

Verint Community enables users to create and manage forums, blog posts, and wiki pages, while providing user management capabilities. It facilitates community engagement through structured discussion threads and user groups.

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Verint Community to Retently

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Blog Post Deleted

Triggers when a blog post is deleted.
2

Forum Created

Triggers when a forum application is created.
3

Forum Reply Created

Triggers when a forum reply is created.
4

Forum Thread Created

Triggers when a new forum thread is created.
5

Forum Thread Updated

Triggers when a forum thread is updated.
6

User Created

Triggers when a new user is created.
7

Wiki Page Deleted

Triggers when a wiki page is deleted.
8

Blog Post Updated

Triggers when a blog post is updated.
9

Forum Deleted

Triggers when a forum application is deleted.
10

Forum Reply Deleted

Triggers when a forum reply is deleted.
11

Forum Thread Deleted

Triggers when a forum thread is deleted.
12

Blog Post Created

Triggers when a new blog post is created.
13

Wiki Page Created

Triggers when a new wiki page is created.
14

Wiki Page Updated

Triggers when a wiki page is updated.
RetentlyVerint Community logo

Retently to Verint Community

1

Add User to a Specified Group

Adds a user to a selected group.
2

Create Forum

Creates a new forum in the community.
3

Reply Forum Thread

Replies to a forum thread.
4

Update Specified Profile Field for a User

Updates selected profile field for selected user.
5

Assign Role to User

Assigns a role to the specified user.
6

Create Forum Thread

Creates a forum thread.
7

Remove User From a Specified Group

Removes a user from a selected group.

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