Integrate Ziwo with Retently

Trigger NPS/CSAT surveys after customer support calls, sync customer interaction data to update profiles in Retently, and use survey feedback to improve call handling and customer service strategies.

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About Ziwo

Ziwo provides a platform for making voice calls, including functionalities for IVR, TTS messaging, and agent-based calls. It is used in customer support scenarios to manage phone interactions.

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Ziwo to Retently

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1

Call a Number Into IVR

Calls a phone number into an IVR.
2

Call a Number to Deliver TTS Message

Calls a phone number and delivers a TTS message.
3

Call a Number Using an Agent

Calls a number using the agent ID. Requires Admin login.
4

Call a Number Into Queue

Triggers a call to the Queue and links to the target customer number.
5

Call a Number

Calls a number using the logged-in agent. Outputs true when the call is generated, false if the agent is offline. Requires agent account.

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