Integrate Worktual Contact Centre with Retently

Trigger NPS/CSAT surveys after customer support interactions, sync customer contact details and interaction history, and use survey feedback to improve customer service strategies.

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About Worktual Contact Centre

Worktual Contact Centre is a platform designed for managing customer interactions, including handling chats, calls, tickets, and contacts.

Worktual Contact Centre logoRetently

Worktual Contact Centre to Retently

1

End Chat

Triggers when a chat is ended.
2

New Visitor in Queue

Triggers when a new visitor queue is created.
3

New Ticket

Triggers when a new ticket is created.
4

New Agent

Triggers when a new agent is created.
5

New Contact

Triggers when a new contact is available.
RetentlyWorktual Contact Centre logo

Retently to Worktual Contact Centre

1

New Call

Retrieves a new call list.
2

Add Comments to Ticket

Adds comments to a ticket.
3

Create Contact

Creates a new contact in Worktual.
4

Remove Contact

Removes a contact based on email address.
5

Send SMS

Sends SMS from Worktual Account.
6

Update Ticket

Updates a particular ticket in Worktual.
7

Find Contact

Finds a contact based on name or email.
8

New SMS

Retrieves a new SMS list.
9

New Ticket Tags

Retrieves all ticket tags in your Worktual Account.
10

Add Tag to Ticket

Adds a tag to a ticket.
11

Create Ticket

Creates a new ticket in Worktual.
12

Send Email

Sends an email from Worktual account.
13

Update Contact

Updates contact based on email address.
14

Find Agent

Finds an agent based on the email.
15

Find Ticket

Finds a ticket in Worktual.

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