Integrate Watermelon with Retently

Trigger NPS/CSAT surveys after customer support interactions, sync customer profiles between Watermelon and Retently, and use feedback scores to improve customer support strategies.

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About Watermelon

Watermelon is a customer support platform that enables the management of conversations between chatbots and human agents. It facilitates contact creation, updates, and message sending.

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Watermelon to Retently

1

Handover Conversation Agent

Triggers when a conversation is handed over from the chatbot to a human agent.
2

New Contact

Triggers when there's a new contact.
3

Updated Contact

Triggers when a contact is updated.
4

Handover Conversation Team

Triggers when a conversation is handed over from the chatbot to a team.
5

New Conversation

Triggers when there's a new conversation.
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Retently to Watermelon

1

Sends a Message

Sends a message.
2

Find Contact

Finds a contact by ID.
3

Search Contacts

Searches for a contact by value.
4

Create New Contact

Creates a new contact.
5

Update Existing Contact

Updates an existing contact.
6

Find Conversation

Finds a conversation by ID.

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