Integrate Vida with Retently

Trigger NPS/CSAT surveys after significant customer interactions handled by AI agents, sync customer interaction data to update profiles in Retently, and use survey responses to improve AI handling strategies.

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About Vida

Vida provides context and information to AI agents for handling incoming conversations, including calls, texts, and emails.

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Vida to Retently

1

Incoming Conversation

Triggers when an incoming call or message is received before your agent answers or replies.
2

New Conversation

Triggers when your Vida AI agent handles a conversation, whether it's a call, text, or email.
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Retently to Vida

1

Provide Context

Gives your AI agent additional information and context for a conversation.

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