Integrate Higher Logic Vanilla with Retently

Trigger NPS/CSAT surveys after significant community interactions or support discussions, sync community member profiles with Retently for comprehensive customer data management, and utilize survey feedback to enhance community engagement strategies.

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About Higher Logic Vanilla

Community software that enables connections between brands and their customers, enhancing support and building loyalty.

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Higher Logic Vanilla to Retently

1

Article Added

Triggers when a new article is posted.
2

Article Feedback Added

Triggers when an article receives feedback.
3

Badge Received

Triggers when a user receives a badge.
4

User Profile Change

Triggers when a user edits their profile.
5

Comment Added

Triggers when a new comment is posted.
6

Discussion Added

Triggers when a new discussion is posted.
7

New Notification

Triggers when a new notification has been sent.
8

User Added

Triggers when a new user signs up to the forum.
9

New Rank

Triggers when a user's rank gets updated.
10

Discussion Status Updated

Triggers when a discussion's status is updated.
11

Warning Issued

Triggers when a user is warned.
12

Article Deleted

Triggers when an article is deleted.
13

Article Updated

Triggers when an article is updated.
14

Discussion Deleted

Triggers when a discussion is deleted.
15

Event RSVP

Triggers when a user RSVPs to an event.
16

Community Event Added

Triggers when a new community event is posted.
17

Ideation Vote

Triggers when an idea receives a vote.
18

Reaction Added

Triggers when a new reaction is posted.
19

User Point Received

Triggers when a user receives a point.
20

Report Filed

Triggers when a post is reported.
21

Discussion Updated

Triggers when a discussion is updated.
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Retently to Higher Logic Vanilla

1

Award a Badge to a User

Awards a badge to the specified user.
2

Comment on Discussion

Automatically comments when a new discussion is created.
3

Assign a Role to a User

Assigns a role to the specified user.
4

Close a Discussion

Closes a discussion.
5

Create New Discussion

Creates a new discussion.

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