Integrate tawk.to with Retently
Trigger NPS/CSAT surveys after chat sessions or ticket resolutions to gather immediate feedback on customer support interactions. Sync customer profiles between Tawk.to and Retently to ensure consistent data for personalized service and follow-up actions.
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About tawk.to
Tawk.to is a live chat application that allows you to monitor and chat with website visitors. It enables real-time communication through chat sessions and ticket creation for customer support.

tawk.to to Retently
Chat Ended
Triggers when a chat ends, usually after 90-150 seconds of inactivity.New Chat Transcript
Triggers when a chat session ends.New Chat Started
Triggers when the first message in a chat is sent by a visitor or agent.New Ticket
Triggers when a new ticket is created.
Retently to tawk.to
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Greg Raileanu