Integrate Tactful UCX with Retently

Trigger NPS/CSAT surveys after support tickets are resolved, sync customer profiles and support history with Retently, and use survey responses to improve support processes and customer satisfaction.

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RetentlyTactful UCX logo

About Tactful UCX

Tactful UCX provides tools for customer support management, including category, customer, ticket, and order management through webhooks.

Tactful UCX logoRetently

Tactful UCX to Retently

1

New Category

Triggers when a new category is created.
2

New Comment

Triggers when a new comment is created.
3

New Customer

Triggers when a new customer is created.
4

New Lead

Triggers when a new lead is created.
5

New Order

Triggers when an order is created.
6

New Product

Triggers when a product is created or updated.
7

New Ticket

Triggers when a ticket is created or updated.
8

Update Customer

Triggers when a customer is updated.
9

Update Product

Triggers when a product is updated.
10

New Category

Triggers when a category is created or updated.
11

New Comment

Triggers when a new comment is added to a ticket.
12

New Customer

Triggers when a customer is created or updated.
13

New Order

Triggers when a new order is created.
14

New Product

Triggers when a new product is created.
15

New Ticket

Triggers when a new ticket is created.
RetentlyTactful UCX logo

Retently to Tactful UCX

1

Create Category

Creates a category.
2

Create Product

Creates a product.
3

Create Comment

Adds a comment in a ticket.
4

Update Customer

Updates a customer.
5

Update Ticket

Updates a ticket.
6

Find Customer

Finds a customer in Tactful.
7

Find Ticket

Finds a ticket.
8

Find or Create Customers

Finds a customer in Tactful.
9

Find or Create Tickets

Finds a ticket.
10

Update Category

Updates a category.
11

Update Order

Updates an order.
12

Update Ticket

Updates a ticket.
13

Create Customer

Creates a customer.
14

Create Ticket

Creates a ticket.
15

Update Category

Updates a category.
16

Update Product

Updates a product.
17

Find Category

Finds a category.
18

Find Product

Finds a product in Tactful CMS.
19

Find or Create Categories

Finds a category.
20

Find or Create Products

Finds a product in Tactful CMS.

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