Integrate SysAid with Retently

Trigger NPS/CSAT surveys after incident resolution to gather feedback on IT support services, sync customer profiles between SysAid and Retently to maintain updated contact information, and use survey responses to improve IT service management.

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About SysAid

SysAid provides incident management and service desk solutions to help organizations manage their IT services efficiently. It allows users to create, update, and track service records.

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SysAid to Retently

1

New Service Record

Triggers when a new service record is created in SysAid.
2

Service Record Updated

Triggers when a service record is updated in SysAid.
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Retently to SysAid

1

Create Service Record

Creates a new service record in SysAid.
2

Update Service Record

Updates an existing service record in SysAid.

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