Integrate Snappy with Retently

Trigger NPS/CSAT surveys after ticket resolution to gauge customer satisfaction with support interactions, sync customer profiles between Snappy and Retently to ensure consistent data, and use survey responses to improve customer service processes.

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About Snappy

Snappy is a help desk application for managing customer service tickets and providing customer self-service through email.

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Snappy to Retently

1

New Ticket

Triggers when a new ticket is added.
2

New Waiting Ticket Assigned to Me

Triggers when a waiting ticket is assigned to you.
3

New Unassigned Ticket

Triggers when a new unassigned ticket is created from a mailbox.
4

New Wall Post

Triggers when a new post is added to the team wall.
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Retently to Snappy

1

Create Wall Post

Creates a post on the team wall.
2

Create Note To Customer

Creates a note to the customer.
3

Create Note As Customer

Creates a note as the customer.

Related blog posts

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Greg RaileanuGreg RaileanuJan 4, 202419 min read
19 Great Customer Service Tips To Improve Your Customer Satisfaction

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