Integrate SmartDialog with Retently

Use SmartDialog to send NPS/CSAT surveys via SMS after significant customer interactions, such as support resolutions or account updates. Sync contact groups with Retently to ensure customer profiles are up-to-date, and utilize survey responses to tailor communication strategies.

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About SmartDialog

SmartDialog is a communication tool that supports two-way messaging services. It allows users to create, update, and delete group contacts, as well as send SMS messages.

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SmartDialog to Retently

1

New Message

Triggers when a new message is sent to a 2-way service in SmartDialog.
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Retently to SmartDialog

1

Delete All Group Contacts

Deletes all group contacts in a SmartDialog group.
2

Send a Text Message

Sends an SMS message to recipients.
3

Create Group Contact

Creates a group contact in a SmartDialog group.
4

Delete Group Contact

Deletes a group contact in a SmartDialog group.
5

Update Group Contact

Updates a group contact in a SmartDialog group.

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