Integrate ServicePRO with Retently

Trigger NPS/CSAT surveys after service requests are resolved, sync customer service interaction data with Retently to enhance customer profiles, and use feedback scores to improve service processes.

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About ServicePRO

ServicePRO allows users to manage service requests by adding memos, searching for requests and users, and updating request statuses.

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ServicePRO to Retently

We don't have any actions yet for ServicePRO, but we're working on it!
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Retently to ServicePRO

1

Add a Memo in Service Request

Adds memos to the request in ServicePRO.
2

Search Request

Searches for a request using its ID.
3

Update Request Status

Changes the status of a request in ServicePRO.
4

Search User

Searches for a user by their email address.

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