Integrate OpenPhone with Retently

Trigger NPS/CSAT surveys after customer calls or messages, sync customer contact details between OpenPhone and Retently, and use survey feedback to improve communication strategies.

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About OpenPhone

OpenPhone provides business phone services, enabling users to manage calls and messages effectively. It includes features for call recording, messaging, and contact management.

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OpenPhone to Retently

1

Call Recording Completed

Triggers when a call recording has finished.
2

Outgoing Message Delivered

Triggers when an outbound message was delivered to the recipients.
3

Outgoing Call Completed

Triggers when an outgoing call has ended.
4

Incoming Call Completed

Triggers when an incoming call is completed. If the call is not picked up by you, the answeredAt field will be null. If the user leaves a voicemail, you will get the recording and a transcription on the same object.
5

Incoming Message Received

Triggers when you receive a message.
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Retently to OpenPhone

1

Send a Message

Sends a new message via OpenPhone.
2

Create or Update Contact

Creates a contact or updates an existing contact.

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