Integrate Onsite Support with Retently

Trigger automated NPS/CSAT surveys after ticket resolution or user interactions, sync customer support history and contact details, use feedback scores to improve support processes and customer satisfaction.

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About Onsite Support

Onsite Support provides functionalities for managing comments, tickets, users, and topics effectively, allowing for streamlined customer support processes.

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Onsite Support to Retently

1

New Comment

Triggers when a new comment is created.
2

New Ticket

Triggers when a new ticket is created.
3

New User

Triggers when a new user is created.
4

New Company

Triggers when a new company is created.
5

New Topic

Triggers when a new topic is created.
RetentlyOnsite Support logo

Retently to Onsite Support

1

Create Comment

Creates a new comment.
2

Create Topic

Creates a new topic.
3

Find Article

Finds an existing article.
4

Find Ticket

Finds a ticket.
5

Find User

Finds an existing user.
6

Vote for a Topic

Adds or removes a vote for a topic.
7

Create Ticket

Creates a new ticket.
8

Create User

Creates a new user.
9

Find Object by Id

Finds an object.
10

Find Topic

Finds an existing topic.

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