Integrate Mavenoid with Retently

Trigger NPS/CSAT surveys after support sessions to gather feedback on customer service quality, sync customer interaction data with Retently to maintain updated profiles, and use survey responses to enhance support strategies and training.

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About Mavenoid

Mavenoid provides customer support tools that facilitate the creation of unique conversation links for customer interactions and manage support sessions. It includes functionality for monitoring conversation status and session transcripts.

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Mavenoid to Retently

1

New Conversation

Triggers when a new conversation is created.
2

Session Transcript Ready

Triggers when a transcript is created for a completed session.
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Retently to Mavenoid

1

Create Conversation Link

Creates a unique invitation leading the customer to self-service and/or live support session in Mavenoid.

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