Integrate Kayako with Retently

Trigger NPS/CSAT surveys after support ticket closure to gather feedback on customer service interactions, sync customer profiles between Kayako and Retently to ensure up-to-date customer information, and use survey responses to improve support processes and customer satisfaction.

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About Kayako

Kayako is a customer support platform that enables users to manage conversations, users, organizations, and events, allowing for efficient communication and ticket management.

Kayako logoRetently

Kayako to Retently

1

New Conversation

Triggers whenever a new conversation is created
2

New User

Triggers when a new user account is created
3

Tag Added to Conversation

Triggers when a tag is added to a conversation
4

Tag Added to User

Triggers when a tag is added to a user
5

New Organization

Triggers when a new organization is created
6

New Reply

Triggers whenever a reply is received on a conversation (also triggered on the first post)
7

Tag Added to Organization

Triggers when a tag is added to an organization in Kayako
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Retently to Kayako

1

Add Tags to Conversation

Adds tags to an existing conversation
2

Add Tags to User

Adds tags to an existing user
3

Create Conversation With a Private Note

Creates a new conversation with the first post as a private note
4

Create Organization

Creates a new organization
5

Update a Conversation

Updates an existing conversation
6

Update a User

Updates an existing user
7

Find a Conversation

Finds an existing conversation
8

Find a User

Finds an existing user
9

Find or Create Organization

Finds or creates an organization
10

Add a Private Note to a Conversation

Adds a private note to an existing conversation
11

Add Tags to Organization

Adds tags to an existing organization
12

Create Conversation via Email

Creates a conversation with the first post as an email
13

Create Event

Creates a new event, which will show on the user's timeline
14

Create User

Creates a new user account and profile
15

Update an Organization

Updates an existing organization
16

Find an Agent

Finds an existing agent user
17

Find Organization

Finds an existing organization
18

Find or Create a Conversation

Finds or creates a conversation
19

Find or Create a User

Finds or creates a user

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