Integrate InvGate Service Desk with Retently

Trigger automated NPS/CSAT surveys after support ticket resolution to gauge customer satisfaction with service interactions, sync customer support data with Retently to enhance customer profiles and feedback analysis, and use survey responses to improve service desk operations.

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About InvGate Service Desk

InvGate Service Desk enables users to manage requests and automate actions. Users can create requests, find users by email or ID, and handle replies on incidents.

InvGate Service Desk logoRetently

InvGate Service Desk to Retently

1

New Automated Action

Triggers when a new Automated Action is defined.
2

New Request

Triggers when a new request is created.
3

New Automated Action Execution

Triggers when a particular Automated Action is executed.
4

New Reply

Triggers when a new comment in a chosen incident is added.
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Retently to InvGate Service Desk

1

Create Request

Creates a new request.
2

Create User

Creates a new user.
3

Search the Latest Reply

Finds the latest replies of an incident.
4

Find User

Finds a user by ID.
5

Find or Create Reply

Finds the latest replies of an incident.
6

Post a Reply

Posts a comment in the chosen request.
7

Find a Request

Finds a request by searching by ID.
8

Search User by Email

Searches for a user using email.
9

Find or Create Request

Finds a request by searching by ID.
10

Find or Create User

Finds a user by ID.

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