Integrate HelpSpot with Retently

Trigger NPS/CSAT surveys after support tickets are resolved to gauge customer satisfaction with support interactions, sync customer support history and contact details with Retently, and use feedback scores to improve support processes.

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About HelpSpot

HelpSpot is a customer support software that allows users to manage and track support requests. It enables the creation and updating of requests and allows for searches based on existing requests.

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HelpSpot to Retently

1

New Request

Triggers when a new request is created.
2

Search

Triggers based on a search.
3

Update

Triggers when a request is updated.
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Retently to HelpSpot

1

Update an Existing Request

Updates a request. Please note that request id is required.
2

Create a New Request

Creates a new request. Please note that one of the following is required; first name, last name, user id, email, or phone.

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