Integrate HelpSpace with Retently

Trigger NPS/CSAT surveys after ticket resolution to gather feedback on support interactions, sync customer profiles between HelpSpace and Retently to maintain up-to-date customer information, and use survey responses to improve support processes.

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About HelpSpace

HelpSpace allows users to manage customer support through ticketing and customer management features. It supports actions for creating, updating, and deleting customers and tickets, and provides triggers for new events in customer support.

HelpSpace logoRetently

HelpSpace to Retently

1

New Customer

Triggers when a new customer is created
2

New Ticket

Triggers when a new support ticket is created
RetentlyHelpSpace logo

Retently to HelpSpace

1

Customer Create

Creates a new customer
2

Customer Delete

Deletes a customer
3

Customer Update

Updates a customer
4

Ticket Create

Creates a new ticket
5

Ticket Delete

Moves a ticket to trash
6

Ticket Update

Updates a ticket

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