Integrate HelpDesk with Retently

Trigger NPS/CSAT surveys after support tickets are resolved to gauge customer satisfaction with the support experience, sync customer support history and contact details, and use feedback scores to improve support processes and customer service strategies.

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About HelpDesk

HelpDesk is a ticketing software designed to assist with customer support by managing support tickets and facilitating communication.

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HelpDesk to Retently

1

New Ticket

Triggers when a new support ticket is created.
2

Ticket Followers Changed

Triggers when followers change in a ticket.
3

Ticket Priority Changed

Triggers when ticket changes priority.
4

Ticket Tags Changed

Triggers when tags are changed in a ticket.
5

Ticket Assignment Changed

Triggers when ticket changes assignment.
6

New Message in a Ticket

Triggers when there's a new message in a ticket.
7

Ticket Status Changed

Triggers when ticket changes status.
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Retently to HelpDesk

1

Update Ticket / Send Reply

Changes ticket properties or sends a reply.
2

Add Tags to Ticket

Adds tags to an existing ticket.
3

Upload Attachment During Transaction

Uploads an attachment during an open transaction.
4

Find or Create Ticket

Finds or creates an existing ticket.
5

Create Ticket

Creates a new ticket.
6

Add Followers to Ticket

Adds followers to an existing ticket.
7

Create Upload Transaction

Starts an upload transaction to allow attachments upload.
8

Find Tickets

Finds existing tickets.

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