Integrate Gainsight Customer Communities with Retently

Trigger NPS/CSAT surveys based on community interactions or support requests, sync customer engagement data to Retently for comprehensive profile management, and utilize feedback scores to enhance community strategies and customer success initiatives.

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About Gainsight Customer Communities

Gainsight's Customer Communities is a platform that facilitates B2B customer success communities, enhancing self-service and engagement throughout the customer journey.

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Gainsight Customer Communities to Retently

1

New Attendee

Triggers when a new attendee has signed up to an event.
2

New Topic

Triggers when a new topic is created.
3

New User

Triggers when a new user is created.
4

Updated Idea Status

Triggers when an ideation status has changed.
5

New Reply

Triggers when a new reply is created.
6

New Topic Like

Triggers when a topic is liked.
7

Reported Post

Triggers when a post is reported.
8

Updated Topic Moderator Tags

Triggers when a specified moderator tag is updated.
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Retently to Gainsight Customer Communities

1

Add Custom Role to User

Adds custom role to user.
2

Append Moderator Tags to Topic

Appends moderator tags to topic.
3

Assign Points

Assign points to a user.
4

API Request (Beta)

This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
5

Get Assigned Points of User

Get the assigned points of a user.
6

Api Action

Permit to use custom API call.
7

Assign Badge

Assign a badge to a user.
8

Create Reply

Creates a reply.
9

Find Topic by Moderator Tag

Finds a topic by a moderator tag.
10

Find a User

Finds a user by Username, Email Address or ID.

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