Integrate Front with Retently

Trigger NPS/CSAT surveys after customer service interactions, sync customer profiles and communication history, and use survey responses to enhance team collaboration and service quality.

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RetentlyFront logo

About Front

Front is a customer service platform that facilitates collaboration among team members to manage conversations and messages efficiently.

Front logoRetently

Front to Retently

1

New Comment

Triggers when a new comment is posted on a conversation
2

New Inbound Message

Triggers when a new message is received
3

New Tag Added to Message

Triggers when a tag is added to a conversation
4

Rule Triggered

Triggers when criteria for a team rule is met
5

New Outbound Message

Triggers when a message is sent (either a new message or a reply)
RetentlyFront logo

Retently to Front

1

Add Contact Handle

Adds a handle (email, phone, etc) to a contact
2

Add Conversation Tags

Adds tags to a conversation
3

Create Account

Creates a new account.
4

Create Draft

Creates a new message draft
5

Create Link

Creates a new link
6

Import Message

Imports a new message into Front.
7

Remove Contact Handle

Removes a handle (email, phone, etc) from a contact
8

Remove Conversation Tags

Removes tags from a conversation
9

Send Reply

Replies to a conversation
10

Update Contact

Updates an existing contact.
11

Update Link

Updates the name of a link.
12

Find Account

Finds an existing account
13

Find or Create Account

Finds or creates an existing account
14

Add Comment

Adds a comment to a conversation
15

Add Conversation Links

Adds links to a conversation
16

Assign or Unassign Conversation

Assigns or unassigns a conversation to a teammate.
17

Create Contact

Creates a new contact.
18

Create Draft Reply

Creates a new draft reply to an existing conversation.
19

Get Conversation Last Message

Retrieves the most-recent message of a conversation.
20

List Link Conversations

Returns all conversations that a link is attached to.
21

Remove Conversation Links

Removes links from a conversation.
22

Send Message

Sends a message creating a new conversation.
23

Update Account

Updates an existing account.
24

Update Conversation

Updates the conversation status, assignee, inbox or tags.
25

API Request (Beta)

Makes a raw HTTP request that includes this integration's authentication.
26

Find Contact

Finds an existing contact.
27

Find or Create Contact

Finds or creates an existing contact.

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