Integrate Froged with Retently

Trigger NPS/CSAT surveys after significant support interactions, sync customer contact information and activity data to enhance customer profiles in Retently, and use survey feedback to improve support processes.

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About Froged

Froged is a customer support tool that allows users to manage contacts and track events related to them. Users can tag contacts, create or update contact information, and monitor contact activity.

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Froged to Retently

1

Contact Tagged

Triggers when a contact is tagged.
2

New Contact Created

Triggers when a new contact with email is created.
3

Contact Starts Conversation

Triggers when a new conversation is created.
4

Contact Unsubscribed

Triggers when a contact unsubscribes from Froged emails.
5

Conversation Tagged

Triggers when a conversation is tagged.
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Retently to Froged

1

Tag Contact

Sets tags to a contact.
2

Find Contact

Finds a contact.
3

Create or Update a Contact

If userId or the contact's email exist, it will be updated; if not, it will create a new contact.
4

Track Event

Tracks an event of a contact.

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