Integrate Desku.io with Retently

Trigger NPS/CSAT surveys after ticket resolution to gather feedback on support interactions, sync customer profiles and ticket history to Retently for comprehensive customer experience analysis, and use survey responses to improve support processes.

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About Desku.io

Desku.io offers support ticket management functionality, allowing users to add customers, update ticket statuses, and manage ticket assignments.

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Desku.io to Retently

1

Ticket Agent Change

Triggers when a ticket agent changes.
2

Ticket Status Change

Triggers when the ticket status changes.
3

New Ticket

Triggers when a new ticket is generated in the support center.
4

Ticket Priority Change

Triggers when the ticket priority changes.
5

Ticket Tag Change

Triggers when the ticket tag changes.
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Retently to Desku.io

1

Add Customer

Adds a customer.
2

Update Customer

Updates a customer.
3

Add Tags to Ticket

Adds tags to a ticket.
4

Find or Create Ticket

Finds a ticket; if it does not exist, auto creates a ticket.
5

Add Followers to Tickets

Adds followers to tickets.
6

Create Ticket

Creates a new ticket.
7

Find Ticket

Finds a ticket.

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