Integrate DeskDirector with Retently

Trigger automated NPS/CSAT surveys after ticket resolution, sync customer interaction data to enhance customer profiles, and use feedback scores to inform support team performance and training.

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About DeskDirector

DeskDirector facilitates ticket management, notifications, and chat interactions among users, allowing for workflow automation and support ticket handling.

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DeskDirector to Retently

1

When a Chat Session Is Created or Updated

Triggers when a chat is created or updated.
2

When a Workflow Is Triggered

Triggers when a specific workflow is triggered.
3

When a Ticket Is Created or Updated

Triggers when a ticket is created or updated.
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Retently to DeskDirector

1

Create a Ticket

Creates a ticket in DeskDirector.
2

Send a Notification to a Contact

Sends a notification from DeskDirector to a contact.
3

Send a System Message in Chat

Sends a system message in chat.
4

Find Companies

Finds companies in DeskDirector.
5

Find a Contact

Finds a contact in DeskDirector.
6

Find a Member

Finds a member in DeskDirector.
7

Get a Ticket

Gets a ticket from DeskDirector.
8

Create a Contact

Creates a new contact in DeskDirector.
9

Invite Users to Chat

Invites users from DeskDirector to chat.
10

Send a Notification to a Member

Sends a notification from DeskDirector to a member.
11

Update a Ticket

Updates a ticket in DeskDirector.
12

Find a Company

Finds a company in DeskDirector.
13

Find Contacts

Finds contacts in DeskDirector.
14

Find Members

Finds members in DeskDirector.

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