Integrate Darwin AI with Retently

Trigger NPS/CSAT surveys after customer support sessions, sync customer feedback scores to adjust support strategies, and use survey responses to enhance communication and workflow management.

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About Darwin AI

Darwin AI provides tools for analyzing and managing customer support sessions. It facilitates communication and workflow by allowing users to send messages and track session status changes.

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Darwin AI to Retently

1

Session Analyzed

Triggers when a session is analyzed.
2

Session Forwarded

Triggers when a session is forwarded to another agent.
3

Session Replied

Triggers when a session is replied.
4

Session Closed

Triggers when a session is closed.
5

Session Opened

Triggers when a session is opened.
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Retently to Darwin AI

1

Send Outbound Message

Sends an outbound message to Darwin.

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