Integrate Crisp with Retently

Trigger NPS/CSAT surveys after customer support interactions via live chat or email, sync customer communication history with Retently to enhance customer profiles, and use survey responses to improve customer service strategies.

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About Crisp

Crisp is a messaging application that unifies communication from various channels such as live chat, email, and SMS into one platform.

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Crisp to Retently

1

Edited Contact

Triggers when a contact is edited.
2

Message Incoming

Triggers when a visitor sends a message.
3

New Conversation

Triggers when a new conversation is created.
4

Conversation Segments Updated

Triggers when a segment is added or removed in a conversation.
5

Message Sent

Triggers when an operator sends a message.
6

New Contact

Triggers when a new contact is created.
7

Conversation Custom Data Updated

Triggers when custom data is added or removed in a conversation.
8

Conversation Status Change

Triggers when a conversation is (un)resolved.
9

Add a User Event

Triggers an automated campaign.
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Retently to Crisp

1

Add Segments to Conversation

Adds segments to a conversation.
2

Create Conversation

Creates a conversation.
3

Send Note Message

Sends a note message in a conversation.
4

Change Conversation State

Updates the state of a conversation.
5

Search for a Profile

Searches previous Crisp people profiles using an email address.
6

Create/Update Contact

Creates or updates a contact.
7

Send Text Message

Sends a text message to a user.
8

Search for Conversation

Searches previous Crisp conversations using a search query (an email, username, or word).

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