Integrate Chatlio with Retently

Trigger NPS/CSAT surveys after chat interactions to gather immediate feedback on customer service, sync chat transcripts with customer profiles in Retently for a comprehensive view of customer interactions, and use feedback scores to improve chat support strategies.

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About Chatlio

Chatlio is a tool for managing live chat interactions on websites. It allows users to receive and respond to messages from website visitors, including feedback and conversation transcripts.

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Chatlio to Retently

1

Feedback

Triggers when visitors leave feedback.
2

New Transcript

Triggers when a new chat transcript has been requested to be sent via webhook.
3

Offline Message

Triggers when you receive a new Chatlio offline message.
4

New Conversation

Triggers when a visitor starts a new conversation.
5

No Answer

Triggers when a visitor did not receive an answer in time.
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Retently to Chatlio

We don't have any triggers yet for Chatlio, but we're working on it!

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