Integrate Channel Talk with Retently

Trigger NPS/CSAT surveys after customer support interactions via live chat, sync customer profiles between Channel Talk and Retently to ensure consistent data, and use survey responses to enhance customer support strategies.

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About Channel Talk

Channel Talk is a business messenger combining live chat, team messaging, and a built-in customer database. It supports various integrations for enhanced communication management.

Channel Talk logoRetently

Channel Talk to Retently

1

UserChat Tags Added

Triggers when tags are added to user chats.
2

New Message Posted to Team Chat Group

Triggers when a new message is posted in Team Chat Group.
3

Member Contact Created or Updated

Triggers when a new member contact is created or updated.
4

UserChat Closed

Triggers when UserChat is closed.
5

UserChat Opened

Triggers when UserChat is opened.
6

Manager Assigned to UserChat

Triggers when a manager is assigned to user chat.
7

Lead Contact Created or Updated

Triggers when a new lead contact is created or updated.
8

UserChat Tags Removed

Triggers when tags are removed from user chats.
9

New UserChat Message

Triggers when a new message is created in a user chat.
10

UserChat Snoozed

Triggers when UserChat is snoozed.
RetentlyChannel Talk logo

Retently to Channel Talk

1

Create Lead

Creates a lead by profile.
2

Create or Update Member

Creates or updates a member by MemberID.
3

Send Message to UserChat

Sends a message to a specific user chat.
4

Create UserChat

Creates a new user chat.
5

Send Message to Group in Team Chat

Sends a message to a specific group in Team Chat.
6

Find User by MemberID

Finds a user by a memberID.

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