Integrate Analytic Call Tracking with Retently
Trigger NPS/CSAT surveys after significant call interactions or status updates, sync customer contact details and interaction history with Retently, and use survey feedback to enhance customer service strategies.
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About Analytic Call Tracking
Tracks client status updates and call interactions. Monitors incoming and outgoing calls, as well as new contact additions and form entries.
Analytic Call Tracking to Retently
Client Status Updated
Triggers when client status is updated to suspended or reactivated.New Incoming Call Answered
Triggers after a call is answered in ACT.New Form Entry
Triggers when new form entry is received.New Outgoing Call (Browser Phone)
Triggers when an outgoing call is completed using ACT's Browser Phone.Start of New Incoming Call
Triggers when a new incoming call is received in ACT.New Incoming Call
Triggers after a call is received in ACT.New Contact Added
Triggers when a new contact is added.New Outgoing Call (Auto Dialer)
Triggers when an outgoing call is completed using the Auto Dialer.New Outgoing Call (Mobile App)
Triggers when an outgoing call is completed using ACT's Mobile App.
Retently to Analytic Call Tracking
Make a Call - Dynamic Order
Calls either the selected company or the caller, plays a whisper, and connects them.Make a Call
Calls the selected company, plays a whisper, and connects them with the caller.Send SMS
Sends SMS to or from given numbers.Related blog posts
CSAT: Definition, Calculation & 2025 Benchmarks
Being exposed to negative word-of-mouth or having clients leave due to u...
Greg Raileanu 
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