Integrate Zenvia with Retently

Integrate Zenvia to automatically send NPS/CSAT surveys via WhatsApp or SMS after customer interactions, such as receiving a notification or message. This can enhance customer feedback collection and improve response rates by reaching customers on their preferred communication channels.

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About Zenvia

Zenvia is a communication platform that enables sending and receiving messages via channels like WhatsApp, Facebook Messenger, and SMS. It supports interactions for message delivery and notifications.

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Zenvia to Retently

1

Facebook Message Received

Triggers when a new message has been sent to your connected page.
2

WhatsApp Message Received

Triggers when a new WhatsApp message has been received.
3

SMS Message Received

Triggers when a new SMS message has been received.
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Retently to Zenvia

1

Send Whatsapp

Sends a WhatsApp message.
2

Send SMS

Sends a new SMS.

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