Integrate VoIPstudio with Retently

Trigger NPS/CSAT surveys after customer calls or SMS interactions, sync customer contact details and interaction history with Retently, and use feedback scores to improve customer service and communication strategies.

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About VoIPstudio

VoIPstudio provides services for making and managing calls, track call detail records (CDRs), and handling SMS interactions. It supports call recording, missed call notifications, and allows users to create contacts.

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VoIPstudio to Retently

1

Call Connected

Triggers when a new call is successfully connected.
2

Call Tracking

Triggers when call associated with Call Tracking campaign visits is finished.
3

DTMF Received

Triggers when there is a new received DTMF.
4

New Call Recording

Triggers when a new call recording is created.
5

New CDR With Metadata

Triggers when a new Call Detail Record with Metadata is created.
6

SMS Received

Triggers when there is a new received SMS.
7

Call Ended

Triggers when call is finished.
8

Call Tracking With Metadata

Triggers when call associated with Call Tracking campaign visits is updated with metadata.
9

Missed Call

Triggers when there is a new missed call.
10

New CDR

Triggers when a new Call Detail Record is created.
11

New Voicemail

Triggers when a new voicemail is created.
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Retently to VoIPstudio

1

Make a Call

Makes a new call to number in E164 format.
2

Make a Webcall

Makes a new call between two numbers: from and to in E164 format.
3

Create Contact

Creates a private or global contact.
4

Make a Call to Lead

Makes a new outbound call to a Lead.
5

Send SMS

Sends a SMS message.

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