Integrate TxtSync with Retently

Use TxtSync to send SMS-based NPS/CSAT survey invitations and reminders, sync customer contact details to ensure accurate survey delivery, and update customer profiles in Retently based on SMS interactions.

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About TxtSync

TxtSync is a service that allows users to send and receive SMS messages, manage contacts, and facilitate bulk messaging. It supports creating, updating, and searching for contacts by various identifiers.

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TxtSync to Retently

1

New Inbound SMS

Triggers on inbound SMS.
2

New Outbound SMS

Triggers on outbound SMS, but does not invoke when sending an SMS from Zapier to prevent infinite loops.
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Retently to TxtSync

1

Bulk SMS

Sends out bulk SMS from a Sender ID or E164 number to a tag group.
2

Create Contact

Creates a contact and allows tags to be applied to the contact.
3

Find or Create Contact

Search for contact by name, number or external reference.
4

Update Contact

Updates a contact.
5

Send SMS

Sends out a single SMS from a Sender ID or E164 number to a destination number.

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