Integrate Twilio with Retently

Use Twilio to send NPS/CSAT surveys via SMS after customer interactions, such as support calls or service updates, and receive survey responses directly through Twilio's API to update Retently scores.

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About Twilio

Twilio provides a platform for developers to send and receive SMS and voice calls through its API. Users can add phone numbers, handle recordings, and manage transcriptions.

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Twilio to Retently

1

New Phone Number

Triggers when you add a new phone number.
2

New Recording

Triggers when a new recording is available on your account.
3

New Transcription

Triggers when a new transcription is available on your account.
4

New Call

Triggers when a call is finished on your Twilio number.
5

New SMS

Triggers when an SMS is sent to your Twilio number.
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Retently to Twilio

1

Send SMS

Sends an SMS to a number or numbers.
2

Call Phone

Calls a number or numbers and says a message.
3

API Request

Makes a raw HTTP request that includes this integration's authentication.

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