Integrate Trengo with Retently

Trigger NPS/CSAT surveys after customer interactions such as support tickets or phone calls, sync customer contact details and interaction history with Retently, and use survey responses to enhance customer support and communication strategies.

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About Trengo

Trengo is a communication platform that allows users to manage messages across various channels. It includes features for phone calls, messaging, and contact management.

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Trengo to Retently

1

New Inbound Message

Triggers when an inbound message is created.
2

New Internal Note

Triggers when an internal note is created.
3

Phone Call Ended

Triggers when a phone call has ended.
4

Phone Call Started

Triggers when a phone call has started.
5

Ticket Label Added

Triggers when a label is added to a conversation.
6

New Outbound Message

Triggers when an outbound message is created.
7

Phone Call Missed

Triggers when a phone call is missed.
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Retently to Trengo

1

Log a Voice Call

Logs a voice call in a ticket.
2

Send a WhatsApp Message Template

Sends a WhatsApp message template to a phone number.
3

Find a Contact

Finds a contact.
4

Create a Contact

Creates a contact.
5

Send a Message

Sends a message to a contact.
6

Trigger Journey

Triggers a pre-configured journey.
7

Find or Create Contact

Finds a contact.

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