Integrate Textline with Retently

Trigger NPS/CSAT surveys after customer support interactions via text, sync customer contact details and communication history, and use survey feedback to improve customer service responses and engagement strategies.

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About Textline

Textline is a text messaging platform that allows businesses to manage and respond to messages via shared phone numbers.

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Textline to Retently

1

New Contact Message

Triggers when a contact sends you a new message.
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Retently to Textline

1

Send Announcement

Sends an announcement to one or more contacts by phone number(s), tag, or saved search.
2

Send Survey

Sends a survey to one or more contacts by phone number(s), tag, or saved search.
3

Create/Update Contact

Creates or updates an entry in your Textline address book.
4

Find Contact

Finds a contact by phone number.
5

Import Contact Message

Imports a new message into Textline as if the contact sent it by SMS.
6

Send Message

Sends a new message to a contact.
7

Update Agent Status

Updates an Agent's availability within Textline.
8

Find Agent

Finds an agent's information by email.

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