Integrate Text Request with Retently

Use Text Request to send NPS/CSAT surveys via SMS after significant customer interactions, such as support resolutions or service updates. Sync customer contact details between Text Request and Retently to ensure accurate and up-to-date customer profiles, and utilize survey responses to enhance customer communication strategies.

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About Text Request

Text Request is a business texting platform that enables companies to communicate via SMS and manage contacts effectively. It provides options for sending and receiving messages.

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Text Request to Retently

1

New Contact

Triggers when a new contact is created.
2

New Message Sent

Triggers when a new message is sent.
3

New Message Received

Triggers when a new message is received.
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Retently to Text Request

1

Send Message

Sends an SMS message.
2

Create or Update Contact

Creates a new contact or updates the name of an existing contact.

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