Integrate Telzio with Retently

Trigger NPS/CSAT surveys after customer support calls or messages, sync customer contact details and communication history, and use feedback scores to improve customer service strategies.

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About Telzio

Telzio offers phone systems that enable voice and messaging communication for companies. It integrates with cloud platforms and provides functionalities to manage calls, voicemails, recordings, and SMS.

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Telzio to Retently

1

New Call

Triggers when a new call comes in or out of your Telzio phone system.
2

Missed Call

Triggers when a call was missed, such as when it goes to voicemail or wasn't picked up in a call queue.
3

Call Back Requested

Triggers when someone requests to be called back from a queue.
4

New Voicemail

Triggers when a voicemail is received.
5

Call Leg Ended

Triggers when a call leg ends.
6

New Recording

Triggers when a call recording is ready for download.
7

New SMS

Triggers when an SMS is received.
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Retently to Telzio

1

Send SMS

Sends an SMS.

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