Integrate Serviceaide with Retently

Trigger NPS/CSAT surveys after ticket resolution to gather feedback on support interactions, sync customer profiles and ticket history with Retently to enhance customer insights and improve service quality.

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About Serviceaide

Serviceaide provides ticketing and user management functionalities. It allows users to create tickets, update ticket statuses, and manage worklogs and organizations within the system.

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Serviceaide to Retently

1

New Ticket

Triggers when a new ticket is created.
2

Update to Ticket Status or Action

Triggers when any action or update occurs on an existing ticket.
3

New User

Triggers when a new user is created.
4

New Worklog

Triggers when a new worklog is added to a ticket.
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Retently to Serviceaide

1

Create Change Request Ticket

Creates a new Service Request ticket.
2

Create Problem Ticket

Creates a new Problem Ticket.
3

Create Incident Ticket

Creates a new incident ticket.
4

Add Worklog (Any Ticket)

Adds a new worklog to any existing ticket.
5

Create Organization

Creates a new organization.
6

Create Service Request Ticket

Creates a new Service Request ticket.
7

Create User

Creates a new user.
8

Find Ticket

Finds an existing ticket in your environment.

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