Integrate Sangoma with Retently

Trigger NPS/CSAT surveys after customer support calls or sales interactions, sync customer call data with Retently to enhance customer profiles, and use feedback scores to improve call handling and customer service strategies.

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About Sangoma

Provides telephony services including call management features such as monitoring inbound and outbound calls through PBX systems.

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Sangoma to Retently

1

New Both Call

Triggers when either a New Inbound Call is received or a New Outbound Call is placed on your PBX.
2

New Outbound Call

Triggers when a New Outbound Call is placed on your PBX.
3

New Inbound Call

Triggers when a New Inbound Call is received on your PBX.
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Retently to Sangoma

1

Search Call Data

Searches for a Call based on a specific UUID.

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