Integrate Plivo with Retently

Use Plivo to send NPS/CSAT surveys via SMS after a customer interaction, such as a support call, to gather immediate feedback. Additionally, use Plivo's voice services to notify customers of survey availability or updates to their feedback scores.

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About Plivo

Plivo provides tools for sending and receiving SMS and voice calls, facilitating communication via multimedia messages and voice services.

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Plivo to Retently

1

New Completed Call

Triggers after a new call is completed.
2

New SMS

Triggers when a new SMS is received.
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Retently to Plivo

1

Make Call & Play Audio

Makes a call and plays an audio message.
2

Send MMS

Sends a multimedia message.
3

Find Number

Finds a phone number by service type.
4

Make Call & Speak Text

Makes a call and speaks a message.
5

Send SMS

Sends an SMS message.

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