Integrate Nextiva with Retently

Trigger NPS/CSAT surveys after customer support calls or messages, sync customer contact details to ensure accurate survey delivery, and use feedback scores to improve communication strategies.

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About Nextiva

Nextiva provides voice communication and messaging services for individuals and businesses. It allows users to manage calls, voicemails, and contacts, facilitating efficient communication.

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Nextiva to Retently

1

New Missed Call

Triggers when a new call is missed.
2

New Received Call

Triggers when a new call is received.
3

New Contact

Triggers when a new personal contact is added.
4

New Voicemail

Triggers when a new voicemail is received.
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Retently to Nextiva

1

Create Contact

Creates a new personal contact.
2

Find Contact

Finds a contact by name or phone number. Optionally, creates one if none are found.
3

Find Contact

Finds a contact by name or phone number.

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