Integrate net2phone with Retently

Trigger NPS/CSAT surveys after significant call or SMS interactions, sync customer contact details from net2phone to Retently, and use feedback scores to improve communication strategies.

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About net2phone

net2phone is a communication platform that enables users to handle calls and messages, providing triggers for various call and SMS events.

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net2phone to Retently

1

Call Missed

Triggers when a call is missed.
2

Call Ringing

Triggers when the subscribed user extension is ringing.
3

Call Completed

Triggers when a call is completed.
4

SMS Notification

Triggers when the user receives an incoming text message. It won't work for internal messages.
5

Call Recorded

Triggers when the call is recorded.
6

Call Busy

Triggers when there is a busy line.
7

Call Answered

Triggers when a call was answered.
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Retently to net2phone

1

Get Call Recording Direct Download Link

Gets Call Recording Direct Download Link.
2

Create Huddle Meeting

Creates a huddle meeting. An additional action is needed to receive meeting information.
3

Send SMS

Sends a SMS to a phone number.

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