Integrate Issuetrak with Retently

Trigger NPS/CSAT surveys after support tickets are resolved to gather feedback on customer service quality, sync customer profiles to ensure consistent data across platforms, and use survey responses to improve operational processes and customer satisfaction.

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About Issuetrak

Issuetrak is an operational management platform designed for problem-solving and operational control.

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Issuetrak to Retently

1

New Group

Triggers when a new group is created.
2

New User

Triggers when a new user is created.
3

New Organization

Triggers when a new organization is created.
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Retently to Issuetrak

1

Create Group

Creates a group.
2

Remove Group Memberships From User

Removes group memberships from a user.
3

Remove Organization Memberships From a Group

Removes organization memberships from a group.
4

Add Organization Memberships to User

Adds organization memberships to a user.
5

Update Organization

Updates an organization; all empty fields will be filled in with the values currently on the organization.
6

Create User

Creates a user.
7

Find Department

Finds a single department by searching on a unique field.
8

Find Location

Finds a single location by searching on a unique field.
9

Search Organizations

Searches for organizations; found organizations must match all supplied search criteria.
10

Search Users

Searches for users; found users must match all supplied criteria.
11

Update Group

Updates a group; all empty fields will be filled in with the values currently on the group.
12

Add Group Memberships to User

Adds group memberships to a user.
13

Add Organization Memberships to Group

Adds organization memberships to a group.
14

Create Organization

Creates a new organization.
15

Remove Organization Memberships From a User

Removes organization memberships from a user.
16

Bulk Update Users

Updates many users; only fields filled out will be updated.
17

Update User

Updates a user; all empty fields will be filled in with the values currently on the user.
18

Find Group

Finds a single group by searching on a unique field.
19

Find Organization

Finds a single organization by searching on a unique field.
20

Find User

Finds a single user by searching on a unique field.

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