Integrate Hilos with Retently

Trigger NPS/CSAT surveys after customer interactions via WhatsApp, sync customer interaction data to Retently for comprehensive profile management, and use survey responses to improve automated interaction strategies.

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About Hilos

Hilos provides access to the WhatsApp Business API and enables chat through a multi-agent inbox while automating interactions with existing tools such as CRMs.

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Hilos to Retently

1

New Contact

Triggers when a new contact is created.
2

Updated Contact

Triggers when a contact is updated.
3

Contact Joined Inbound Flow

Triggers when a contact sends a message that starts an inbound flow.
4

Deleted Contact

Triggers when a contact is deleted.
5

Contact Completed Flow

Triggers when a contact completes a flow.
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Retently to Hilos

1

Start a Flow for a Phone Number

Starts an outbound flow for a phone number.
2

WhatsApp Template

Search for a WhatsApp template to use.
3

Create or Update Contact

Creates or updates a contact if it already exists.
4

Send a WhatsApp Message

Sends a WhatsApp approved message template to any number.

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